Do you offer free shipping?
Yes, we offer free shipping on select products and parts orders over $100. Please check the product details or your shopping cart if your products are eligible for free shipping.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also check the status of your order by logging into your account.
Can I order accessories for my outdoor equipment?
Yes! We offer a range of accessories for our products, including fuel cans, replacement blades, protective covers, and more. Visit our “Accessories” page to browse available products for your equipment.
Do you ship internationally?
Yes. We currently offer international shipping to select countries. Please contact us via email ( tom@tomssmallengines.com.au ) or our website contact form if we deliver to your location.
How do I maintain my outdoor power equipment?
Regular maintenance is essential for keeping your equipment in top working condition. We recommend following the maintenance schedule outlined in your product’s user manual. Common maintenance tasks include oil changes, cleaning the air filter, sharpening blades, and checking spark plugs which we can provide. Please don't hesitate to contact us on 03 5495 1773 and we can assist with any issues you have.
Can I return an item?
You may return any "new" (new= product has not been used or fitted) products and accessories within 30 days of delivery for a refund or exchange it for another product. Please send the item back to us in its original condition and in the original packaging and we’ll refund your purchase price. The freight charges will need to be covered by the customer. Products that have been "used" or not in their original packaging cannot be returned. Please contact us immediately if you are not satisfied with your order.
How do I know which lawn mower or chainsaw is right for me?
f you’re unsure which equipment to choose, please contact us on 03 5495 1773 for personalized recommendations. Factors like lawn size, terrain, budget and usage frequency can help determine the best product for your needs.
Do you offer financing options for large purchases?
Yes, we offer financing options through After Pay, Zippay and Humm90 to make it easier for you to finance your purchase. You can check the available financing options at checkout. Please call us on 03 5495 1773 for any assistance with finance.
